IT support.
A help desk that knows your setup. When something stops working, your staff have one place to ask and a team that follows it through.
What’s included.
Everyday help
- Help desk for your staff
- Remote troubleshooting and fixes
- Software installs, updates and licensing
- Printers, peripherals and meeting rooms
Accounts and devices
- New starter setup and leaver offboarding
- Laptops, desktops and mobiles configured and tracked
- Microsoft 365 and Google Workspace administration
- Business email on your own domain
Keeping it healthy
- Patching and updates on a schedule
- Round-the-clock monitoring of critical systems
- Documentation of how everything is set up
- Reviews of what is ageing and due for replacement
In detail.
Business email
An address on your own domain builds trust with every message you send. We set up mailboxes, shared inboxes and forwarding, then configure SPF, DKIM and DMARC so your email is delivered and harder to spoof.
How it works.
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Onboard
We audit your devices, accounts and licences and fix the urgent problems first.
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Document
Every system, supplier and access level is written down in one place.
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Support
Staff contact us directly. We fix the issue and the reason it happened.
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Review
Regular reviews cover what broke, what is ageing and what to plan for.
Further reading
- article 5 min read Why your office Wi-Fi is slow, and how to improve it Slow office Wi-Fi has several different causes. Check them in this order, starting with the ones that cost nothing to fix.
- article 5 min read Should your business make MFA mandatory? Yes, and Microsoft and Google have already made it so for administrators. What a mandatory MFA rule should cover, and how to bring it in.
- lesson Beginner 3 min read What is a software vulnerability? A vulnerability is a weakness in software that an attacker can use. Where they come from, how a patch closes one, and how fast to install it.
Related
- Network Services Wi-Fi, switching, internet links, VPN and DNS, designed once and managed properly.
- Data Management Backup for Microsoft 365, cloud, servers and laptops, disaster recovery, and restores that are tested.
- Best Practices The fundamentals done properly: sign-in security, patching, access control and policy.
Tell us what needs sorting.
Book a call or send an email. We reply within one business day.